When do you usually schedule repairs?
We generally schedule repairs for evenings during the week and in the mornings on weekends.
How much does it cost to fix a game?
This is difficult to determine without seeing the game, but we can give a range of what most games cost to repair (cost based on time). Generally speaking, 95% of all repairs fall in the $125 to $300 price repair range. There are some caveats to this. For example, if you have more than one game obviously this usually takes more time. Older games (1950s/1960s) can also take longer to fix. Solidstate pinballs from 1977 to 1995 with batteries on the computer board sometimes cost more to repair. We know now you're asking, "Batteries? Why would my game have batteries, and what does that matter?" Well most solidstate pinballs do use batteries to store high scores and book keeping functions. And the batteries can leak their corrosive fluids and ruin connectors and even eat the computer board (this is why we usually mount remote battery holders on many games we repair to prevent this problem in the future.) If the batteries have leaked, and the computer board must be replaced, this obviously will cost more.
What forms of payment do you accept?
Credit cards, cash and checks
Will my pinball repair require multiple trips?
Most of the time we can repair your pinball in one trip. No one likes return trips.
How can I prepare for you coming to fix my pinball?
Please have the area around your game clear of stuff. We will need to gain access to all five sides of the game (front, back, left, right, bottom.) Also please make sure the light around the game is working! Though I do bring my own light, having general light really helps a lot. If you have keys and manuals, please have them available.
How much are parts?
Most of the time parts are reasonably priced for a pinball machine. There are some special parts that could get more expensive.
Do you warranty your work?
We warrant all of our work for 30 days. If within 30 days you have a problem that is related to the previous repair, we will fix it, free of charge.
I have lost the key to my game. Do you have a "master key"?
There really is no such thing as a master key. But we can usually get into a locked game without too much trouble.
Are there any spray lubricants or contact cleaners I should use on my game?
NO. Nothing from a spray can should be used in pinball. Chemicals can not fix a mechanical problem. If a repair guy shows up with WD-40 or Contact Cleaner, it's time to find a new repair guy! I fix problems correctly, not by spraying WD-40 (which isn't really a lubricant anyway.) Did I mention spray fluids are flammable too? (Yes you can start your game on fire rather easily with spray fluids.)
I have several old broken pinballs that have been in storage for 10+ years. Can you fix these?
Yes we can. It is best to have the games setup and ready to work on.